Refund & Cancellation Policy
Last updated: September 2026
When a shop purchase can be refunded, and how to ask.
What you are buying
Everything in the shop is a digital, consumable in-game item for the Cricket Legacy mobile app: coins, shards and chests. There is no shipping — items are delivered inside the app.
Delivery
Items are added to your game the next time you open Cricket Legacy while signed in with the same Google account you used to buy. Most purchases arrive instantly; some payment methods settle a few minutes later.
You can check the status of any purchase on the Shop page under "Recent purchases" once signed in.
When we refund
If a purchase has not been delivered to your app within 24 hours, we will refund it in full or deliver it — your choice. Contact us with the Razorpay payment ID from your receipt email.
If you were charged more than once for a single purchase, we refund the duplicate.
If a purchase was made without your authorisation, contact us as soon as possible and we will investigate.
When we cannot refund
Once an item has been delivered to your game it has been consumed, and we cannot take it back. Delivered coins, shards and opened chests are not refundable.
Purchases made to the wrong Google account cannot be moved; please check the "Delivering to" email on the Shop page before paying.
How to request one
Email watertategaming@gmail.com within 7 days of the purchase with the payment ID and the Google account email you used. Approved refunds are returned to the original payment method by Razorpay, typically within 5–7 working days.